DELIVERY

For deliveries, we focus on three main criteria: speed, convenience, and reliability. We have teamed up with a powerful logistics partner to achieve these aims and offer you the best in delivery service. This means that delivery and any potential returns are made as easy as possible – for you and for us.

All orders are processed and shipped Monday to Friday, excluding weekends and public holidays.

Delivery times to your region will be calculated and displayed during the checkout process.

Full of Personality can also deliver items to a specific delivery address. For example, you can choose to have your order delivered to your office. When placing an order, just enter a different delivery address than your billing address.

DELIVERY COSTS

We ensure that the goods are always fully protected against loss or damage on their way to you or, if applicable, on their way back to us.

To be able to offer you this reliable and secure service, a standard delivery fee will be applied to your order. For eligible orders above a specified value, standard shipping is complimentary. All details regarding current costs and the free shipping threshold are clearly shown at checkout.

TRACKING

With parcel tracking, at all times you know where your highly anticipated Full of Personality delivery is. The relevant package number can be found in your order confirmation, which we email to you as soon as your delivery leaves our logistics centre. There you will also find a direct link to the courier’s tracking portal.

Please note that the tracking information may not always function immediately, as the package number only becomes active once it has been collected and updated by the courier. If this happens, please try again later.

If your order has not arrived by the expected date, we kindly request that you allow for additional business days, as unforeseen delays can occasionally occur during transit.