RETURNS

We want you to have the time to try on your new Full of Personality favourites at your leisure. Combine them with your favourite items in the comfort of your home and discover whether love at first sight can develop into a harmonious relationship. If an item turns out to be the wrong style or size, please take advantage of your 30-day right of return.

For your convenience, you can generate a prepaid return label directly through your account on our website.

Please note that we are unable to offer a direct exchange service. If you wish to have an item in a different colour or size, we recommend placing a new order and returning the original item.

We can only accept returns for items that were purchased on fullofpersonality.com. Similarly, items bought from our online shop cannot be returned to other retail outlets.

To ensure your return is processed smoothly, items must be returned in their original, saleable condition with all tags attached and protective elements in place. For environmental reasons, we encourage you to reuse the original packaging where possible. Please note that items which have been clearly worn, show makeup or perfume marks, or are missing any part of the product (such as garment bags) may be subject to a compensation claim for loss of value.

REFUNDS

We will process your return as quickly as possible. Once your return is received and checked, any eligible refund will be issued immediately to the original payment method used for the order. You will receive an email confirmation once this has been completed.

COMPLAINTS

The Full of Personality name is a mark of good quality, and we sincerely apologise for any rare instance where this is not your experience.

Naturally, you can report defective goods to us within the context of your legal warranty rights. This applies only to goods purchased directly from fullofpersonality.com.

For any questions, please contact our customer service team. They will be happy to assist you.