FAQ

1. What is the shipping procedure?
A standard delivery fee applies to each order, while eligible orders above a specified value qualify for complimentary standard shipping. Delivery times vary by destination and are calculated at checkout. All orders are shipped from our central warehouse. You will receive an email notification as soon as your item(s) have been dispatched. If there has been no tracking update for an extended period, please let us know so we can investigate.

2. Do you deliver to my country?
We deliver to the countries listed on our website, which you can view by selecting the flag or country icon.

3. What payment methods do you accept?
We accept all major credit cards such as Visa, Mastercard, and American Express, as well as PayPal and other local payment methods. All available options are clearly displayed during the checkout process.

4. Do I have to pay duties and taxes?
No extra costs for customs duties and taxes are payable on your order.

5. Can I change or cancel my order after it has been placed (e.g., address, items)?
Due to our automated order processing system, it is unfortunately not possible to edit your shipping address, add items to your order, or cancel it once it has been placed.

6. Can I exchange items for a different size or colour?
We currently do not offer a direct exchange service. Items that do not fit or meet your expectations can be returned. After we receive your return, we will credit the invoiced amount. If you would like the same item in a different colour or size, please place a new order.

7. My package is stuck in customs.
Customs clearance procedures and any resulting delays are beyond our control, as they are handled by local authorities. As the recipient, you are best placed to contact your local customs office directly for inquiries, using the tracking reference number provided in your dispatch confirmation email.

8. How can I return items?
To return items, please generate a prepaid return label through your account on our website. Returns are free of charge. Important: All returned items must have their original tags attached and be clean, undamaged, and in a saleable condition. Items with odours or signs of wear cannot be resold, and in such cases, we reserve the right to claim compensation. Garment bags or other accessories are part of the product and must be returned.

9. I did not receive my refund.
Please note the full refund process can take up to 21 business days after you ship your return, as it involves transit to our warehouse, processing and inspection, and final processing by our finance department and your bank. If your refund is not processed within this timeframe, please contact us with your return tracking number for investigation.

10. How do I get my money back?
As soon as we receive and inspect your return, we will issue a refund to your original payment method. Inspection typically takes up to 7 business days after arrival, with the full refund process completing within 14 business days of receipt. The time for the funds to appear in your account varies by payment provider.

11. What can I do if I can’t log in or get a new password?
First, please ensure you have registered for a customer account on fullofpersonality.com and are not logged in as a guest or only subscribed to our newsletter. If you have not received a password reset email, please check your spam folder. If the issue persists, please contact our Customer Service for assistance.